California Bird Cage Info

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At California Cage, we are committed to the excellence of the products and the services that we offer. From beginning to end quality is our goal. Every aspect, from the material we use to packaging and customer service, is constantly analyzed and improved. The combination of these aspects guarantees the quality that our customers have come to rely on.

Quality Material and Parts

All California Cages are made with 100% US made industrial quality parts, which gives the cage a strong and durable structure.

• Class One U.S. made wire.
• MIG Welding to insure durability.
• Each piece inspected and quality verified various times.

Quality Design

• Solid frame and base insures sanitary and sturdy environment.
• Rounded corners and solid tubing means that few corrosive deposits can form.
• Spacing provided for cage grates and trays is no larger than that of bar spacing, preventing bird from dangerously escaping through these spaces.
• Horizontal tubing throughout cage expands surfaces on which bird can climb.
• N0-mess feeder doors are easy-to-use and keep your bird’s environment sanitary.
• Bird-proof latches are attractive and functionally superior.

Quality Finish

California Cages Company was one of the first companies to ever use powder coat to finish cages. This trend quickly caught on with other cage brands; nonetheless, our powder coat process is second to none. Our powder coating system is custom made and lab tested to meet our safety standards and quality requirements. Our system has three mayor steps to ensure a durable finish including the following:

1. Pretreatment System: Our 5 stage power washing system insures perfect conditions for paint adhesion and durability.

2. Application: Computer controlled to ensure precise results and consistent quality.

3. In House Laboratory: All California Cages are quality inspected during every process in order to ensure that the product you receive will be the highest quality.


Bird cage buying questions answered

Read in 7 minutes
Bird cages are investments, spend wisely
The bird cage has to meet not only the requirements of your birds but should blend with your lifestyle.
The cage may reside in a casual family room or a formal living room. Maybe you’re lucky (or crazy) enough to have a bird room.

There’s a lot of factors and everyone has an opinion. Here’s ours….

Birds are flock animals.
When they become your pet, you become their flock.
What Size Cage?

Have you heard “buy the biggest cage you can afford”? Nonsense! We know happy well adjusted Macaws living in 30″ diameter round cages. How could they, you gasp?

The three Macaws I’m referring to have stay-at-home mom. They are out from 6:00 in the morning till 9:00 at night and are thrilled to go to sleep in their narrow cages.

So before you decide on a cage, you need to know what bar spacing to look for:

As long as the spacing between the bars is narrow enough to prevent injury if the bird tries to escape. The Bird’s head should not be able to fit between the bars. The door needs to be large enough to comfortably put your hand through, catch the bird, remove the bird, and replace the bird. For larger birds, it needs to be big enough so they don’t rub feathers on the bars every time they turn around. And like people, birds like to stretch (I know an African Grey that does Yoga). Just don’t cramp the bird.

Here’s some general guidelines:

SMALL: Examples, Finches, Canaries, Parrotlets, Parakeets, Lovebirds: Cage Bar Spacing: No more than 5/8″.Perch Diameter: 3/8″ to 3/4″

MEDIUM: Examples: Cockatiels, Conures, Lories, Senegals. Cage Bar Spacing: 1/2″ to no more than 3/4″
Perch Diameter: 5/8″ to 1 1/4″

LARGE: Examples: African Greys, Amazons, Macaws, Cockatoos. Cage Bar Spacing: 3/4″ to no more than 1 1/4″.
Perch Diameter 1″ to 2″

What Species?

Different species, different needs.

Small species (Finches, Canaries, Lovebirds and Parakeets) deserve wider cages because birds travel side-to-side. Many of the small species never leave their cages. You have to let them fly because it’s heart healthy.

Medium and larger birds have a different set of needs. So let’s apply some common sense. Do you have a big bird? Are you away a lot? Then try to get a bigger cage. (Would you like to spend all day in a room the size of a closet?)

Bigger cages allow birds move about much like we move about our home. Ideally parrots like three zones. The upper zone, should have lots of toys and “cover”. Birds feel safe up high, not easily seen, like in the wild. (Don’t we feel comfy in our bedrooms?)

The middle zone is where they’ll spend the day, playing with toys, eating, hanging out.

The bottom is where they’ll go to look for food and toys that may have dropped. Parrots are scavengers in nature.

Do I need feeding doors

We suggest feeding doors for a couple of reasons. For the smaller birds, its less invasive than stick a hand in the cage. If you go away for a day or more with a larger bird, feeder door enable “bird sitters” to replace food and water without placing their hands in the cage.

What are breeding doors for?

Whether you breed or not you can’t keep female birds from laying eggs. You can attach a nest box to your cage over the nest box door opening. This enables the hen to lay and sit on her eggs (whether they are fertile or not) privately as nature intended.

What kind of top should the cage have?

Flat top – cages will allow play gyms or supplies to be placed up top. May allow for stacking of other cages.

Play top – gives the bird a place to be when outside the cage. If you spend time with your bird near the cage, this may be helpful. If you move the bird to another room when he or she is out, a playtop may not be necessary.

Convertible cages- Some cages are now designed so the play top can move from room-to-room and then placed back on the cage.

Dome top – Allow more height inside the cage. May or may not open. If it opens, it’s hard to hang toys here.

Napoleon top – Allow more height inside the cage. May or may not open. If it opens, it’s hard to hang toys here but a perch can usually span the open doors creating a playtop area. Many Napoleon tops have an additional drop down landing style door in front.

What kind of door should I look for?

Ideally you should be able to place or remove the bird with room to spare. Large cages will usually have large hinged swing out doors. Many smaller species cages have double doors. A smaller slide up door inside another larger slide up or swing out door making cleaning easier.

Drop down or landing doors are useful for flighted birds returning to their cages.

Are casters important?

It depends on, the size of the cage, how often you move the cage and the surface the cage sits on. The majority of casters are the type you might see on a modern office chair. They’re made of plastic and have an aluminum shaft that slips into a plug in the bottom of the cage legs. Better cages will have brass casters, with ball bearing swivel assemblies for longer life.

Powder coat, paint or stainless?

There is no easy answer. A good paint coating will outlast a poor powder coating. Stainless steel is harder to weld than wrought iron. Low quality stainless steel can rust. The cage manufacturers we offer have been chosen by us for their overall quality, attention to detail, replacement parts availability and high levels of customer service. We try to include as much information about each cage as possible. We plan on enhancing our listing with even more information and better images in the coming weeks. Thank you for your patience.

Here’s some customer FAQS


Please give your opinion about the best cage to replace my worn out
California cage for my African Grey, I did look at the prevue model 3154 with the playtop, but don’t like that the 2 dishes aren’t on the same side of the perch. Can that be changed?



Its been 10 years since I purchased a new cage, and am trying to get something similar to what I have so the transition for Zack will be an easy one. His playtop has the half moon type ladders with crocks for feeding. Which brand that you use and carry do you suggest?

I’m looking for approx 23 or 24×32 or so. Mine is textured paint, do you feel that a smooth texture is easier to clean?? I would appreciate your help, and I’ll definitely order from you,

I’ve read the customer reviews and looked over your website, you all sound like bird lovers. We love the video of Snoball !! Oh yeah in that video are the cages in the background Prevue cages?? I liked the looks of them. Hope you can respond soon, Thanks, Cindy


The Prevue 3154 is ideally suited for African Grays. The placement of the food cup on top is not really an issue for the birds. African Grays can live 70 years. In that life span we feel it is essential to constantly introduce change thus challenging the bird.

Your goal should be not to make the transition easy – this is for the birds well being. We advocate changing the positions all the toys and perches in a cage, at the very least once-a-month






Customer Testimonials Windy City Parrot Since 1993

Read in 16 minutes

After 8 years of bird shows, Catherinelaunched just before Midnight December 31st, 2001. By 6:00 AM New Years day 2002, Windy City Parrot, received it’s first web order.

Since then we’ve had more than 3,000,000 web visitors and fulfilled more than 50,000 orders

What Our Customers are Saying




Thanks Catherine


You run a very efficient operation!


I will highly suggest You to all of my Bird Owner friends!


Thank You From Dwight, Buckeye and Ralph!

Thank you and your staff for the prompt attention to the shipping problem in regards to my cages from Prevue. I’m so thankful I found Windy City Parrot.

I have breed birds since I was very young and it’s nice to be able to go to one site and get everything I need.

Just want to express long-overdue appreciation for the wonderful (and often funny) pics you post on your website and e-mails. In particular, I really got a kick out of the budgie-with-a-buck & the macaw hand in today’s e-mail. Very creative! 🙂


On Jan. 3rd (2010) I was online trying to find a UV lamp for my cockatiel’s cage. Luckily I found your site and made an order…#41683 and 41685 and also got your holiday sale discounts.

The # 601 travel cage is super easy to put up and will be good for taking it with me on trips but the best is the No Mess feeder. There was always a mess around the cage but now none and also found how to take care of the millet mess.

I take about 3 inches of the millet spray, attach it to the millet clip and anchor it into the seed of the no mess feeder and that has solved that problem. So glad I found your site. Marilyn T

Happy New Year!


On Fri, Dec 18, 2009 at 1:09 PM, contact
Tracy: I just came back from Windy City Parrot. Catherine was not only
delightful but very educational. I learned a lot, bought many items not
only for the parrot but for the holidays, items for a friend with
Thanks for the referral. I will definitely be back often.

Mary Ann



Date: Wed, Nov 25, 2009 at 7:56 PM
Subject: Happy Thanksgiving
To: Catherine Tobsing <>

Hi Catherine:

Just wanted to give you feedback and wish you a wonderful Happy Thanksgiving tomorrow.

I purchased the Featherbrite light from you for my 13 yr. old Rescued U2. She really seems to like it. So thank you! Also, I am using the Avi-Soother cream plus for her seasonal plucking and it ALSO seems to be working! God is so good! The products are fantastic!

Thank you so much for your emails and all the wonderful products that you offer for our loved feathered friends!

Sincerely, Kristin



Hi again,

Rios cage has arrived and we are thrilled! Rio is at this moment enjoying her new “big girl house”. I feared a bit of adjustment might be called for but she watched me assemble the cage and was eager to get in and explore. Within the first five minutes she played with toys, ate some fruit and preened. I think it’s a keeper. I would love to leave good feedback for you and your excellent customer service. Your help with our upgrade and fast efficient handling of the order deserve some praise. It’s wonderful to find a place that is so easy to work with. I’ll be back.Paula & Rio


On Thu, Dec 18, 2008 at 11:57 AM, Bonnie D wrote:

I just want to tell you how satisfied I have been with the orders I have placed with you. I receive the orders within 2-3 days (and this during Christmas season). When there have been problems (very rare) they are taken care of immediately. You are one of the few places I have found that carries Hagan’s Tropican, the preferred food for my birds and those of my friends.

I have sent an e-mail out to all of them since their usual dealer has closed) to let them know that they can depend on WindyCityParrot.comfor prompt and responsive service.
My five parrots are especially happy to get their food and toys on time. They are all rescue birds and you have come to their rescue more than once.

thanks again.

Stormy and Gabriella (African Greys),
Yoni and Pele (Sun conures),
and Garrett the Parrot (Illiger’s Macaw),
and me
Psychiatric/Palliative Care Nurse Practitioner

On Fri, Dec 12, 2008 at 10:08 AM, Mary C wrote:

As the owner of several birds (many rescues) I don’t always have the luxury of time when deciding whether to order online or going to a “brick and mortar” store. Although my recent order was comprised mostly of toy parts so that “Santa” could put toys together before the big day—-your speed in processing my order was unbelieveable. I ordered at approximately 2:30 yesterday afternoon and before 2:45 received notification that my order would be shipped. Last evening I received my federal express tracking number.This is why people choose to use one “online store” over the other—it is called “customer service”.

Many thanks,


Mary C





On Tue, Oct 7, 2008 at 8:58 AM,

I just wanted to thank you for always giving such great service. I have shopped with you before at bird fairs and now online since I have moved. I placed an order Sunday night and my products arrived Tuesday morning. I was thrilled and so are my birds! Thank you so much for being dependable and selling great and safe products for our feathered companions.

The customer service at Windy City Parrot is absolutely amazing! Not only did I get a great deal on my cage and other bird supplies, but it all arrived so quickly! It was shipped out the next day and delivered to my home within 3 business days. We had a problem with a bent tray that was shipped directly from the manufacturer, but after contacting Windy City Parrot, they contacted the manufacturer of the cage and we had a new tray the very next day! I can’t remember the last time I have had such competent and friendly service!

Donna BerlinghoffI was doing research to find a place to purchase a new cage in the coming month..

I found (even searched the BBB) that your company is one of the highest rated nation wide by what people post in numerous forums and reports online..

I also found out you are a small business and just wanted to say, Your web page is great, reviews are fantastic and I will be back many times

my macaw goes through a toy in a few days haha..

Anyways thanks and just leaving a note that I did check the BBB and told you as they asked me to say I did.. haha


I wanted to thank you for sending these items so quickly and also for selecting plush hideaways in colors that will match my budgies, per my request in the original order. I am just thrilled with the products and your professional service.

Thanks so much.


I just wanted to say that whoever handles your website does a terrific job. It is easy to manuver and is so complete. Couldn’t ask for a more user friendly site. Great work! You also have a super selection!


Hi Catherine,

I just wanted to let you know that my order arrived today and I am extremely pleased with the ladders and bells. For the price I paid these are not only of great quality, but are perfect for medium to large size parrots. It’s often hard to judge the actual size of something on line, but my African Grey will find these great entertainment for years to come.


Marietta Walker–Warrensburg, MO





Subject: Re: Here’s your free e-Books

Hi, thanks so much for sending these. I downloaded them all and am especially interested in the screaming, biting, and feather plucking.
One of my Greys is the screamer/biter, the other is a plucker. I know all the standard things to try, tried them all, so I’m hoping that there will be something new to try in these e-books. Will read them tonight.

The bottom line with their behavioral problems is that even though they may be hand-fed and captive, they still have the needs of wild animals. Keeping them in captivity really should not be allowed. I have vowed that no matter how difficult it may be to keep my Greys, I will always provide a home for them in the most humane way I can possibly do because when I got them, I made a commitment for life to them. I can’t bear the thought of them becoming indefinitely bounced from family to family all their lives, just because after a year a family decides keeping a bigger bird is way more than they can handle.
People get themselves in way over their heads. I have come to believe it should be illegal for people to own anything larger than a cockatiel or conure because most people are not financially, logistically, or emotionally able to provide the things that parrots really do need to thrive in captivity. I’m trying my best for mine, they are part of our family and will always be so. But I NEVER encourage anyone to get a parrot, and if they are obsessed with it, I strongly urge them to adopt from a shelter, better yet, to volunteer at a parrot rescue shelter to get a first-hand look and experience of what responsible parrot-keeping really involves, how severe behavioral problems in birds can be (and they are all capable of developing those), and ask themselves “Can I really do this? And for decades, possibly the rest of my life?”

Anyway, thanks so much for your concern and support of responsible parrot-parenting. Keep up the good work. We order toys and things (under my husband’s name). You are the best source for the latest innovations in helping parrots live sanely in captivity.

I think I may end up having to consult a behaviorist and I will certainly look on your site if you have recommendations. I really like the woman on the free DVD we got with our last order a few months ago, very impressed to the degree of understanding of parrot psychology and needs and translating that to human terms so we can help our beautiful winged kids as much as possible.

Again, thanks for the good work. Please keep me on your email lists.



I just wanted you to know that the cage I ordered yesterday arrived this morning, and it is great! I’ve been searching quite some time for a boarding cage for our brown headed parrot but didn’t want to spend hundreds of dollars. He has to go stay with my mom in a couple of months while some remodeling gets done in our house, and his cage is way too big to transport. This cage will be perfect for him to stay in at her house, and now I can also take him with me when we go visit my sister in Tennessee!
The cage was a terrific price, too, for such a nice one! Anyway, thanks so much for your great service! Oh, and my budgies are going to love the little toys I ordered for them, too!
I wish you all a very happy holiday season and much continued success with your business in 2007!
Nancy E 

Hi, and Thank you very much! My baby has such a wonderful time with the things we order from you. (I just have never been able to set up and account and remember my password!
At Christmas, her birthday, and special occasions, we wrap her gifts and she loves to open them.
For instance, at Christmas (her favorite time!) she comes down from her cage and gets her gift from Santa, takes it up on her “twirly” and opens them! The wrapping paper is fun, but SHE LOVES her “presents”. So smart!)
Thanks again and you ALL have a wonderful Holiday Season! You have a great site with great things!
Mama,(Sharon) DaDa (Garry) and Baby Kally-4 years old.
(hand fed Lesser Sulfur Crested Cockatoo–and the Smartest in the world 🙂 

Hi, I have ordered many times from your site online. I just want to thank you for your great service and large inventory of items. Shipping time is always exceptional and I always check your site first when I’m looking for anything for my fids. Happy holidays!

A very loyal customer,

Subject: Hello from New Zealand

Hello people at Windy City Parrot!

Just thought I’d drop you a line to let you know that my order arrived safely. The parcel was intact & a bit earlier than expected. I am very pleased with all of the items.

Thank you for making my first overseas internet shopping experience a good one.

Bye for now, Leanne.

PS – Just in case you’re confused, my order was done via Amazon.

I just wanted to say, thanks for the great customer service! I used your site to buy a bunch of toys and supplies for my baby Hahn’s Macaw, and I got great customer service from Catherine. She was very patient with me as I returned and exchanged some stuff, as we figured out what size was really appropriate for my little guy. Everything came promptly and in perfect condition, and my little guy loved it all. I also had good help on the phone from a man who helped me figure out what type of toys to get as a gift for my boyfriend, who’s getting a blue and gold macaw soon. I had such a good experience that I’ve recommended the site to my boyfriend and my parents, who are all going to be new bird owners soon, and got them gift certificates for Christmas! Thanks Windy City!


“I received the wonderful “bird goodies” package today and I’m thrilled with ALL of it. The timing is real good on the little travel cages for emergency use as Ivan’s coming soon…The fabric/pattern you chose for my Sugar Glider’s tent is perfect. I love it & know he will! And, I thank you for the parrot magnet. You’ve been so very helpful in all of this with me and I thank you so very much. I will now go write a real good feedback…THANKS AGAIN FOR EVERYTHING!!” – Kathy W.

I received my parakeet bulk toys last thursday, oct. 6 and everything was better than expected. I’ am so happy to see my parakeet play with the toys. One bird has a tumor, she likes to throw the rings out of a cup. Now i have a variety, she will not be bored. Plus I can keep track of her physical strength, observing daily. This is good exercise for her in her condition.

The order arrived quickly, and thank you for the magnet.

Great job -Miss P.

Hello Folks at Windy City Parrot,

My order arrived today. The shipping box was in good shape, and the inventory was complete. I’m very pleased with the products and the service. Thanks!

Patricia G. Ph.D.

Just wanted to say thank you for the extremely prompt service. I am very pleased with the efficient ordering! I will definitely order from you again. Thanks, Stephanie

Hi, my name is Jessica and I placed an order w/ you on the 23rd.
Today is the 25th and my entire order was delivered this morning and I just wanted to say YOU GUYS ARE AWESOME!!! I did not expect to get this stuff for another week – based on my previous on-line ordering experiences w/ other companies…
I bought a pair of blue Quakers this weekend and they hopped right in the breeder cage I got from you (wonderful quality by the way) and now are snuggling in the nest-box that was part of my order
I plan to order everything I need from you guys in the future based on my great first impression.
Sincerely Jessica
Dear Catherine

Thank you for all your help and support with all my orders with Windy City Parrot. You have been amazing, I can honestly say you have provided the best customer services I have ever received.
I just received my first order five minutes ago and everything looks great! I am sure my little conure will have a lot of fun with all the toys.
You have got such great and unique products and a very wide variety as well. I have definitely become a very loyal customer of Windy City Parrot.
Thank you so much for everything.
Many thanks.
Kind regards,





Payment-Order Options Shopping on

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We accept the following methods of payment for online orders:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Public School Purchase Orders
  • University Purchase Orders
Our website offers a very secure shopping basket for credit card use (256 Bit SSL Encryption from Geotrust including mobile). However, for those of you that are not ready to place a credit card order online you can place your order by phone TOLL FREE at 1-877-287-0810.

When entering the billing address, please make sure the address you enter is the address where you receive your credit card billing statements. If you enter a different address, the processing of your order may be delayed.

In addition, we also accept phone orders, emailed or faxed orders.

1-877-287-0810 (out of Chicago Illinois Toll Free)
1-312-492-9673 (local)
1-312-492-9674 (FAX)

You can also mail us your order with a check or money order. Please include 9.25% tax for Illinois residents, Orders over $49 ship free – $5.99 Flat rate shipping if your order total is less than $49. These rates only apply in the Continental US 

Mail to:

906 N Western Ave
Chicago, IL 60622

Free orders Shiping $49 or more

Read in 2 minutes
$49 Orders Ship Free* 

in the continental US


Find shipping & return policieshere

Bulk food items priced per shipping zone**

All Cages, Stands & Aviaries (Over $49) Ship Free Too!

* Orders $49.00 or over ship for no additional cost. If products are returned, the outbound shipping cost spent to ship to you will be deducted from your refund. Plus a 10% restocking fee (25% on cages and stands)

** Why we offer zone shipping on large bags of bird food

On a 1 pound item the difference between FedEx zone 1 & zone 8 is only 32 cents. On a 20 pound bag of food the difference between FedEx zone 1 & zone 8 is $14.00. We feel by dividing that $15 up by zone we give those customers closer to the product a better value rather than just adding $15 to every bag of food.

You also know the cost up front with zone shipping so you don’t have to mess around with a shipping calculator which makes check out quicker.

Coupons – Frequently Asked Questions
Where do I enter the coupon code?

When you click the “Shopping Cart” link you’l be taken to the “Shopping Cart” Look for the words
“Have any gift certificates or promotional claims codes? Enter them here. Enter the coupon code and click the “Apply” button.

Some coupons will automatically populate the check out price without entering and offer the discount, look at your running total to see the discount applied.

Your discount will now be indicated in the right column along with a new total.
Can I use more than one coupon on the same order?

Time has taught us that it is wise to only offer one coupon per order.

Can I use a coupon AND redeem my Rewards?Yes

Do you ship Internationally? 

Yes, Please select the option below during check out which will give international shoppers the most accurate shipping rates including broker fees, VAT and duties.

– Outside the U.S. –

How to shop at Windy City Parrot

Read in 4 minutes
Frequently Asked Questions (FAQs)
Red Tail Cockatoo Parrot on Womans Shoulder
Red Tail Black Cockatoo & companion
What is the best way to shop at

There are several ways to shop at Easily find what you’re looking for with our Enterprose search
The easiest way, however, is by navigating through the site using the category tree on the left. These links will guide you directly into whichever product category you are interested in. Subcategories will appear that will allow you to further narrow your search. Simply click on the subcategory to quickly access the related items.Is check out complicated?

Three Steps –

  1. Click the “Shopping Cart” link towards the op on the right.
  2. Enter coupond code, gift certificate and/or rewads
  3. Select payment option.
  4. Enter shipping & payment info

That’s it!

Why creating an account is good

  • Every shopping cart you start on the site, whether you checkout or not can be recalled upon login
  • An account will keep your contact information (name, address, email) on file and speed up the check out process
  • Various promotions including points programs will require an account to be set up.

Can I ship my gifts directly to another person?

Of course! You can use to ship gifts directly to a different address. During the checkout process, simply indicate where you’d like your items sent.

You will be asked for a billing address as well as a shipping address. The billing address will be used for purposes of verifying your credit card payment. It is the shipping address, however, that will indicate where your items are going to be sent.

Will you send an order confirmation? will send you an order confirmation e-mail. It includes your order number, and confirms the shipping information you provided us.

The e-mail also lists each product you ordered and the price. If you have questions about your order confirmation, or if you don’t receive an order confirmation within 24 hours, contact

How do I know when to expect my order?
We will send you tracking numbers when your order ships. You may receive multiple tracking numbers if items are shipped from different fulfilment facilites

Is it safe to use my credit card?

Definitely! In fact, it has been shown that it is safer to use your credit card over the Internet than in a restaurant or department store. For more information regarding our online security, visit our Privacy Policy Statement.

Does charge sales tax?

State laws require Illinois based businesses (such as to charge sales tax of 9.75% on orders shipped within the state of Illinois.

If you place an order and have it shipped within the state of Illinois, sales tax will be automatically added to your order during check out.

We are currently not required to collect sales tax on orders shipped to residents of other states.

Does ship internationally?

Click here to see how easy it is to get your windy City Parrot order overseas

Can you send me a catalog?

We currently offer everything soley on the internet.

What forms of payment do you accept?

Please see Payment Informationfor more details.

How long does it take to receive my order?

You’ll find more information about shipping times on our

Shipping Information  page.

How do I return something to

To keep from spreading disease to your birds, no items that have been exposed to birds are accepted for return or exchange unless defective.

If you receive a defective product, we will replace it. If the product is not replaceable, we will issue a full refund including shipping charges. Our goal is 100% customer satisfaction.

If you are simply unhappy with your purchase contact us for a return authorization. FABRIC ITEMS, ROPE, LIGHT BULBS ARE NOT RETURNABLE.

Restocking charges for unused cages, play stands and play gyms are 10% plus return shipping costs. All returned items we are not informed about will incur a 20% restocking charge plus return shipping costs.

Original shipping charges will be deducted from all refunds. Please be aware that monitors and operating systems show colors differently. Please call about colors prior to ordering if you are uncertain.

All purchases are final 30 days from the date you received the product.

How do I contact

Toll Free 877.287.0810,
Chicago 312-492-9673
FAX 312-492-9674

Customer Phone Service hours:

Monday through Thursday
10:00AM CST – 5:00PM CST

10:00AM CST – 5:00PM CST
12:00PM CST – 4:00PM CST
Holiday hours – click here.

Send all mail including check and money order payments to:

Windy City Parrot
906 Western Ave.
Chicago, IL 60622

Contact us


 Privacy Policy

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Privacy Policy Statement

This is the web site of

Our postal address is
906 N western Av
Chicago, IL 60622

We can be reached via e-mail at
or you can reach us by telephone at 312.492.9673

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Continue reading “ Privacy Policy” »

Windy City Parrot Return Policy

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DAMAGED SHIPMENTS: If your package arrives visibly damaged, refuse it and contact us immediately at 312-492-9673 (Chicago local) 877-287-0810 Toll Free (Chicago Suburban & Out of State) or contact us at you sign for a package or cage and do not report any visible damage to the driver we cannot file a claim with the shipping company for the damage and cannot be liable for the replacement or return of the products. Minor damage to a shipment can be saved so please contact us immediately for further assistance. All damages must be reported to us within 3 business days.


Read in 4 minutes
Windy City Parrot Birdie Boutique
906 N Western Ave (2400W-906 N) Chicago, IL 60622
10 AM to 5 PM, Monday through Thursday CST
10 AM to 3 PM on Fridays CST
Closed Saturday and Sunday
Call: 312-492-9673 during business hours for evening appointments
Hours can change depending on holidays, or other life’s events.
Please call ahead to insure we will be there for you.

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Click here for 24/7 Help Desk

Centrally located in Chicago for easy accessibility.

Free Street Parking. There are NO PARKING METERS near us.
For more Information on holiday hours for order pick ups or to visit
Please call 312-492-9673
877-287-0810: Toll Free (Chicago Suburban & Out-of-state)
Shipping hours will reflect store hours, our customer service help desk will also be active for questions and assistance.

Local customers: If you or your pet has an emergency cage or food need during these closures please contact our help desk and we will assist if possible.


Click here for Chicago area Avian Vets

Windy City Parrot Birdie Boutique
I was fortunate enough to make the trip to Chicago to visit the Windy City Parrot store.They have everything from nest supplies to food to toys. Big toys, small toys and every toy in between. What they don’t have in stock they will look into ordering in for your birds pleasure.I saw bags of food from small 2 pound bags to the large 25 lb bags. They have Harrison’s, Zupreem and Lafebers Nutriberries galore and more. They have a huge variety of bird treats available. All foods are factory sealed, no open bins, no moths. They offer cages from finch and cockatiel size through to Amazon and Macaw size.

Prices are so reasonable even the penny pinchers wouldn’t mind paying. The quality of their products for the prices is just unbelievable. And if you are willing to make the drive it’s even better yet. For one, you get to shop once you get there and two there is no shipping charge on cash and carry products. Which brings me to this…they are also willing to ship most anything in their store.They stock Avian Disinfectants, Avian safe insect traps and Poop Off. Everything they have is bird safe. The disinfectant is effective against over 50 pathogens which includes viruses, fungi and bacteria. It is odorless as well and safe to clean cages with. A quart bottle of Pet Focus Concentrate makes 32 gallons.

The proprietors of Windy City Parrots are Mitch Rezman and his lovely wife Catherine Tobsing. While shopping Catherine was great help she handed out shopping baskets and gave price quotes and helped choose appropriate toys for each bird. I ordered a huge cage online and upon arrival at their store decided it was way too large. Mitch didn’t think twice about helping select a cage size better suited to fit my home, it even cut his sale price but didn’t hurt his feelings any. He then went out of his way to select additional food dishes and perches to fit my birds properly. Then Mitch helped me out with the cage and helped load it onto my truck and tied it securely. A big THANK YOU is extended from me to Mitch and Catherine for their service, much appreciated.

I would definitely recommend a stop in if you are in Chicago it sure is worth the trip, if you are to far away, visit the web site at
Keep in mind, they do ship. If you sign up for an online account you get free downloadable articles as well as special sales, emails, earn points for free productand so much more.
I found out about Windy City Parrot from an online friend so another special THANK YOU is extended to Douglas.
~Brenda L~

How a bird cage is delivered to your home

Read in 2 minutes

Let’s start at the beginning – Your parrot cage probably was built somewhere in Asia. (If they built them in the USA we’d sell them)

A robot (with a great personality) was used to build your cage – The factory is modern and all measures are taken to insure the bird cages sells – are bird safe!

At the factory, the cages are placed in cargo containers, then placed on a large ship destined for an American port

After the containers clear Homeland Security, the bird cages are trucked to one of our distribution centers

The cages are removed from the containers – it takes 2 men about a day.

When we get the order we’ll usually is ship the bird cage in 2 boxes

(This picture is representative and may not be the exact boxes your cage arrives in)

The taller box is 74″ Tall x 41″ Wide x 5″ deep and weighs 114 pounds. The smaller box is 31″ Tall x 41″ wide x 5″ deep and weighs 38 pounds


The trucking company will call you to schedule a delivery.

The palleted bird cage will arrive on a semi-trailer-truck (unless a smaller truck is requested due to street limitations) The driver may help you take it off the truck but he is not obligated unless you paid an additional $100 for lift gate service

They will arrive on a pallet and look something like this –
there will be additional protection on the corners & sides – click for image

They’ll be strapped to the pallet for a combined weight (including the pallet) of about 197 pounds. Your bird cage will have traveled more than 12,000 miles by the time it reaches your home

Truck shown with lift gate lowered

Then unless you have one of these………….

You have either carry the boxes in OR as I’ve done many times open the large box and bring each piece in one-at-a-time (fork lifts are really tough on carpet anyway) Apartment and condo dwellers – we feel your pain