Frequently Asked
Questions (FAQs)
What is the best way to shop at windycityparrot.com?
There are several ways to shop at windycityparrot.com. The easiest way,
however, is by navigating through the site using the product tabs near
the top of the pages or the category tree on the left. These links will guide you directly into whichever
product category you are interested in. Subcategories will appear that
will allow you to further narrow
your search. Simply click on the subcategory to quickly access the
related items.Is check out complicated?
Three Steps
- Enter shipping & billing information.
- Choose shipping and payment options.
- Enter credit card or Paypal information.
(Instructions on mailing paper checks are provided here).
That's it!
Do I have to create an account?
No, an account will keep your contact information
(name, address, email) on file and speed up the check out process but is not necessary to shop.
Various promotions including points programs may require an account to be set
up. Your
credit card information is not stored on the site.
Can I ship my gifts directly to another person?
Of course! You can use windycityparrot.com to ship gifts
directly
to a
different address. During the checkout process, simply indicate where
you'd like your items sent. You will be asked for a billing address as
well as a shipping address. The billing address will be used for
purposes of verifying your credit card payment. It is the shipping
address, however, that will indicate where your items are going to be
sent.
Will you send an order confirmation?
windycityparrot.com will send you an order confirmation
e-mail. It
includes your order number, and confirms the shipping information you
provided us. The e-mail also lists each product you ordered and the
price. If you have questions about your order confirmation, or if you
don't receive an order confirmation within 24 hours, contact
info@windycityparrot.com.
Is it safe to use my credit card?
Definitely! In fact, it has been shown that it is safer to
use your
credit card over the Internet than in a restaurant or department store.
For more information regarding our online security, visit
secure
shopping.
Does windycityparrot.com charge sales tax?
State laws require Illinois based businesses (such as
windycityparrot.com) to
charge sales tax of 9% on orders shipped within the state of
Illinois.
If you place an order and have it shipped within the state of Illinois,
sales tax will be automatically added to your order during check out. We are
currently not required to collect sales tax on orders shipped to
residents of other states.
Does windycitycarrot.com ship internationally?
Windycityparrot.com currently will ship to any country in the
world. Rates will be shown at checkout. If you have any difficulty during check
out, please email us with your address and we will help calculate your order.
Can you send me a catalog?
Catalogs are coming soon.
What forms of payment do you accept?
Please see Payment Information for more details.
How long does it take to receive my order?
You'll find more information about shipping times on our
Shipping
Information page.
How do I return something to windycityparrot.com?
To keep from
spreading disease to your birds, no items that have been exposed to birds are
accepted for return or exchange unless defective. If you receive a
defective product, we will replace it. If the product is not replaceable, we
will issue a full refund including shipping charges. Our goal is 100% customer
satisfaction. If you are simply unhappy with your purchase contact us for a
return authorization. Restocking charges for unused cages, play stands and play
gyms are 20% plus return shipping costs. All other unused items will incur a 10%
restocking charge plus return shipping costs. Original shipping charges will be
deducted from all refunds. Please be aware that monitors and operating systems
show colors differently. Please call about colors prior to ordering if you are
uncertain. All purchases are final 30 days from the date you received the
product.How do I contact
windycityparrot.com?
Toll Free 877.287.0810,
Chicago 312-492-9673, FAX 312-492-9674
Customer Phone Service
hours:
Monday through Friday 12:00PM CST - 5:00PM CST. We are closed weekends and
holidays.
Send all mail including check and money order payments to: Windy City Parrot 2007 W Fulton St., Chicago, IL
60612
Email Us
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