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What Our Customers are Saying |
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6/8/09
Hi again,
Rios cage has arrived and we are thrilled! Rio is at this moment enjoying her
new "big girl house". I feared a bit of adjustment might be called for but she
watched me assemble the cage and was eager to get in and explore. Within the
first five minutes she played with toys, ate some fruit and preened. I think
it's a keeper. I would love to leave good feedback for you and your excellent
customer service. Your help with our upgrade and fast efficient handling of the
order deserve some praise. It's wonderful to find a place that is so easy to
work with. I'll be back.Paula & Rio |
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On Thu, Dec 18, 2008 at 11:57 AM,
Bonnie D wrote:
I just want to
tell you how satisfied I have
been with the orders I have
placed with you. I receive the
orders within 2-3 days (and this
during Christmas season). When
there have been problems (very
rare) they are taken care of
immediately. You are one of the
few places I have found that
carries Hagan's Tropican, the
preferred food for my birds and
those of my friends.
I have sent an e-mail out to all
of them since their usual dealer
has closed) to let them know
that they can depend on
WindyCityParrot.com for
prompt and responsive service.
My five parrots are especially
happy to get their food and toys
on time. They are all rescue
birds and you have come to their
rescue more than once.
thanks again.
Stormy and Gabriella (African
Greys),
Yoni and Pele (Sun conures),
and Garrett the Parrot (Illiger's
Macaw),
and me
Bonnie D -
MPH,MS,RN,CS,CRNP
Psychiatric/Palliative Care
Nurse Practitioner
On Fri, Dec 12, 2008 at 10:08 AM,
Mary C wrote:
As the owner of several birds
(many rescues) I don't always have the
luxury of time when deciding whether to
order online or going to a "brick and
mortar" store. Although my recent order was
comprised mostly of toy parts so that
"Santa" could put toys together before the
big day----your speed in processing my order
was unbelieveable. I ordered at
approximately 2:30 yesterday afternoon and
before 2:45 received notification that my
order would be shipped. Last evening I
received my federal express tracking number.
This is why people choose to
use one "online store" over the other---it
is called "customer service".
Many thanks,
Warmly,
On Tue, Oct 7, 2008 at 8:58 AM,
I just wanted to thank you for always giving such
great service. I have shopped with you before at
bird fairs and now online since I have moved. I
placed an order Sunday night and my products arrived
Tuesday morning. I was thrilled and so are my birds!
Thank you so much for being dependable and selling
great and safe products for our feathered
companions.
~Amy
The customer service at Windy City Parrot is absolutely
amazing! Not only did I get a great deal on my cage and other
bird supplies, but it all arrived so quickly! It was shipped
out the next day and delivered to my home within 3 business
days. We had a problem with a bent tray that was shipped
directly from the manufacturer, but after contacting Windy City
Parrot, they contacted the manufacturer of the cage and we had a
new tray the very next day! I can't remember the last time I
have had such competent and friendly service!
Donna
Berlinghoff
I was doing research to find a place to purchase a new cage in the coming
month..
I found (even searched the BBB) that your company is one of the
highest rated nation wide by what people post in numerous forums and reports
online..
I also found out you are a small business and just wanted to say, Your
web page is great, reviews are fantastic and I will be back many times
my macaw goes through a toy in a few days haha..
Anyways thanks and just leaving a note that I did check the BBB and told
you as they asked me to say I did.. haha
Paul
I
wanted to thank you for sending these items so quickly and also for
selecting plush hideaways in colors that will match my budgies, per my
request in the original order. I am just thrilled with the products and your
professional service.
Thanks so much.
Jon
Hi,
I just wanted to say that whoever handles your website does a terrific job.
It is easy to manuver and is so complete. Couldn't ask for a more user
friendly site. Great work! You also have a super selection!
Dawn
Hi Catherine,
I just wanted to let you know that my order arrived today
and I am extremely pleased with the ladders and bells. For the price I paid
these are not only of great quality, but are perfect for medium to large
size parrots. It's often hard to judge the actual size of something on
line, but my African Grey will find these great entertainment for years to
come.
Thanks
Marietta Walker--Warrensburg, MO
To: info@windycityparrot.com
Subject: Re: Here's your free e-Books
Hi, thanks so much for sending these. I downloaded them all and am
especially interested in the screaming, biting, and feather plucking.
One of my Greys is the screamer/biter, the other is a plucker. I know all
the standard things to try, tried them all, so I'm hoping that there will be
something new to try in these e-books. Will read them tonight.
The bottom line with their behavioral problems is that even though they may
be hand-fed and captive, they still have the needs of wild animals. Keeping
them in captivity really should not be allowed. I have vowed that no matter
how difficult it may be to keep my Greys, I will always provide a home for
them in the most humane way I can possibly do because when I got them, I
made a commitment for life to them. I can't bear the thought of them
becoming indefinitely bounced from family to family all their lives, just
because after a year a family decides keeping a bigger bird is way more than
they can handle.
People get themselves in way over their heads. I have come to believe it
should be illegal for people to own anything larger than a cockatiel or
conure because most people are not financially, logistically, or emotionally
able to provide the things that parrots really do need to thrive in
captivity. I'm trying my best for mine, they are part of our family and will
always be so. But I NEVER encourage anyone to get a parrot, and if they are
obsessed with it, I strongly urge them to adopt from a shelter, better yet,
to volunteer at a parrot rescue shelter to get a first-hand look and
experience of what responsible parrot-keeping really involves, how severe
behavioral problems in birds can be (and they are all capable of developing
those), and ask themselves "Can I really do this? And for decades, possibly
the rest of my life?"
Anyway, thanks so much for your concern and support of responsible
parrot-parenting. Keep up the good work. We order toys and things (under my
husband's name). You are the best source for the latest innovations in
helping parrots live sanely in captivity.
I think I may end up having to consult a behaviorist and I will certainly
look on your site if you have recommendations. I really like the woman on
the free DVD we got with our last order a few months ago, very impressed to
the degree of understanding of parrot psychology and needs and translating
that to human terms so we can help our beautiful winged kids as much as
possible.
Again, thanks for the good work. Please keep me on your email lists.
Best,
Chrys
Hello,
I just wanted you to know that the cage I ordered yesterday
arrived this morning, and it is great! I've been searching quite some time
for a boarding cage for our brown headed parrot but didn't want to spend
hundreds of dollars. He has to go stay with my mom in a couple of months
while some remodeling gets done in our house, and his cage is way too big to
transport. This cage will be perfect for him to stay in at her house, and
now I can also take him with me when we go visit my sister in Tennessee!
The cage was a terrific price, too, for such a nice one!
Anyway, thanks so much for your great service! Oh, and my budgies are going
to love the little toys I ordered for them, too!
I wish you all a very happy holiday season and much continued
success with your business in 2007!
Nancy E
Hi, and Thank you very much! My baby has such a wonderful
time with the things we order from you. (I just have never been able to
set up and account and remember my password!
At Christmas, her birthday, and special occasions, we wrap
her gifts and she loves to open them.
For instance, at Christmas (her favorite time!) she comes
down from her cage and gets her gift from Santa, takes it up on her "twirly"
and opens them! The wrapping paper is fun, but SHE LOVES her "presents".
So smart!)
Thanks again and you ALL have a wonderful Holiday Season!
You have a great site with great things!
Mama,(Sharon) DaDa (Garry) and Baby Kally-4 years old.
(hand fed Lesser Sulfur Crested Cockatoo--and the Smartest
in the world :)
Hi, I have ordered many times from your
site online. I just want to thank you for your great service and large
inventory of items. Shipping time is always exceptional and I always
check your site first when I'm looking for anything for my fids. Happy
holidays!
A very loyal customer,
Martha
Subject: Hello from New Zealand
Hello people at Windy City Parrot!
Just thought I'd drop you a line to let you know that my order arrived safely.
The parcel was intact & a bit earlier than expected. I am very pleased with
all of the items.
Thank you for making my first overseas internet shopping experience a good
one.
Bye for now, Leanne.
PS - Just in case you're confused, my order was done via Amazon.
I just wanted to
say, thanks for the great customer service! I used your site to buy a bunch
of toys and supplies for my baby Hahn’s Macaw, and I got great customer
service from Catherine. She was very patient with me as I returned and
exchanged some stuff, as we figured out what size was really appropriate for
my little guy. Everything came promptly and in perfect condition, and my
little guy loved it all. I also had good help on the phone from a man who
helped me figure out what type of toys to get as a gift for my boyfriend,
who’s getting a blue and gold macaw soon. I had such a good experience that
I’ve recommended the site to my boyfriend and my parents, who are all going to
be new bird owners soon, and got them gift certificates for Christmas! Thanks
Windy City!
Monica
"I received the wonderful "bird goodies" package today and I'm thrilled
with ALL of it. The timing is real good on the little travel cages for
emergency use as Ivan's coming soon...The fabric/pattern you chose for
my Sugar Glider's tent is perfect. I love it & know he
will! And,
I thank you for the parrot magnet. You've been so very helpful in all
of this with me and I thank you so very much. I will now go write a
real good feedback...THANKS AGAIN FOR EVERYTHING!!" - Kathy
W.
I received my
parakeet bulk toys last thursday, oct. 6 and everything was better than
expected. I' am so happy to see my parakeet play with the toys. One
bird has a tumor, she likes to throw the rings out of a cup. Now
i have a variety, she will not be bored. Plus I can keep track of her
physical strength, observing daily. This is good exercise for her
in her condition.
The order arrived quickly, and thank you for the magnet.
Great job -Miss P.
Hello Folks at Windy City Parrot,
My order arrived today. The shipping box was in good shape, and the inventory
was complete. I'm very pleased with the products and the service. Thanks!
Patricia G. Ph.D.
Jerez
MEXICO
Just wanted to say thank you for the extremely prompt
service. I am very pleased with the efficient ordering! I will definitely order
from you again. Thanks, Stephanie
Hi, my name is Jessica and I placed an order w/ you on the
23rd.
Today is the 25th and my entire order was delivered this
morning and I just wanted to say YOU GUYS ARE AWESOME!!! I did not expect to
get this stuff for another week - based on my previous on-line ordering
experiences w/ other companies...
YOU GUYS ARE THE BEST!!!
I bought a pair of blue Quakers this weekend and they
hopped right in the breeder cage I got from you (wonderful quality by the way)
and now are snuggling in the nest-box that was part of my order
I plan to order everything I need from you guys in the
future based on my great first impression.
Sincerely Jessica
Dear Catherine
Thank you for all your help and support with all my orders with
Windy City Parrot. You have been amazing, I can honestly say you have
provided the best customer services I have ever received.
I just received my first order five minutes ago and everything
looks great! I am sure my little conure will have a lot of fun with all the
toys.
You have got such great and unique products and a very wide
variety as well. I have definitely become a very loyal customer of Windy City
Parrot.
Thank you so much for everything.
Many thanks.
Kind regards,
Cringuta
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