What Our Customers are Saying

6/8/09 Hi again, Rios cage has arrived and we are thrilled! Rio is at this moment enjoying her new "big girl house". I feared a bit of adjustment might be called for but she watched me assemble the cage and was eager to get in and explore. Within the first five minutes she played with toys, ate some fruit and preened. I think it's a keeper. I would love to leave good feedback for you and your excellent customer service. Your help with our upgrade and fast efficient handling of the order deserve some praise. It's wonderful to find a place that is so easy to work with. I'll be back. Paula & Rio

On Thu, Dec 18, 2008 at 11:57 AM, Bonnie D  wrote:   I just want to tell you how satisfied I have been with the orders I have placed with you. I receive the orders within 2-3 days (and this during Christmas season). When there have been problems (very rare) they are taken care of immediately. You are one of the few places I have found that carries Hagan's Tropican, the preferred food for my birds and those of my friends. I have sent an e-mail out to all of them since their usual dealer has closed) to let them know that they can depend on WindyCityParrot.com for prompt and responsive service. My five parrots are especially happy to get their food and toys on time. They are all rescue birds and you have come to their rescue more than once. thanks again. Stormy and Gabriella (African Greys), Yoni and Pele (Sun conures), and Garrett the Parrot (Illiger's Macaw), and me Bonnie  D - MPH,MS,RN,CS,CRNP Psychiatric/Palliative Care Nurse Practitioner   On Fri, Dec 12, 2008 at 10:08 AM, Mary C  wrote:   As the owner of several birds (many rescues) I don't always have the luxury of time when deciding whether to order online or going to a "brick and mortar" store.  Although my recent order was comprised mostly of toy parts so that "Santa" could put toys together before the big day----your speed in processing my order was unbelieveable.  I ordered at approximately 2:30 yesterday afternoon and before 2:45 received notification that my order would be shipped.  Last evening I received my federal express tracking number. This is why people choose to use one "online store" over the other---it is called "customer service". Many thanks, Warmly, Mary C On Tue, Oct 7, 2008 at 8:58 AM,   I just wanted to thank you for always giving such great service. I have shopped with you before at bird fairs and now online since I have moved. I placed an order Sunday night and my products arrived Tuesday morning. I was thrilled and so are my birds! Thank you so much for being dependable and selling great and safe products for our feathered companions. ~Amy The customer service at Windy City Parrot is absolutely amazing!  Not only did I get a great deal on my cage and other bird supplies, but it all arrived so quickly!  It was shipped out the next day and delivered to my home within 3 business days.  We had a problem with a bent tray that was shipped directly from the manufacturer, but after contacting Windy City Parrot, they contacted the manufacturer of the cage and we had a new tray the very next day!  I can't remember the last time I have had such competent and friendly service! Donna Berlinghoff I was doing research to find a place to purchase a new cage in the coming month..  I found (even searched the BBB) that your company is one of the highest rated nation wide by what people post in numerous forums and reports online.. I also found out you are a small business and just wanted to say, Your web page is great, reviews are fantastic and I will be back many times my macaw goes through a toy in a few days haha.. Anyways thanks and just leaving a note that I did check the BBB and told you as they asked me to say I did.. haha Paul I wanted to thank you for sending these items so quickly and also for selecting plush hideaways in colors that will match my budgies, per my request in the original order. I am just thrilled with the products and your professional service. Thanks so much. Jon Hi, I just wanted to say that whoever handles your website does a terrific job.  It is easy to manuver and is so complete.  Couldn't ask for a more user friendly site.  Great work!  You also have a super selection! Dawn Hi Catherine, I just wanted to let you know that my order arrived today and I am extremely pleased with the ladders and bells.  For the price I paid these are not only of great quality, but are perfect for medium to large size parrots.  It's often hard to judge the actual size of something on line, but my African Grey will find these great entertainment for years to come. Thanks Marietta Walker--Warrensburg, MO   To: info@windycityparrot.com Subject: Re: Here's your free e-Books Hi, thanks so much for sending these. I downloaded them all and am especially interested in the screaming, biting, and feather plucking. One of my Greys is the screamer/biter, the other is a plucker. I know all the standard things to try, tried them all, so I'm hoping that there will be something new to try in these e-books. Will read them tonight. The bottom line with their behavioral problems is that even though they may be hand-fed and captive, they still have the needs of wild animals. Keeping them in captivity really should not be allowed. I have vowed that no matter how difficult it may be to keep my Greys, I will always provide a home for them in the most humane way I can possibly do because when I got them, I made a commitment for life to them. I can't bear the thought of them becoming indefinitely bounced from family to family all their lives, just because after a year a family decides keeping a bigger bird is way more than they can handle. People get themselves in way over their heads. I have come to believe it should be illegal for people to own anything larger than a cockatiel or conure because most people are not financially, logistically, or emotionally able to provide the things that parrots really do need to thrive in captivity. I'm trying my best for mine, they are part of our family and will always be so. But I NEVER encourage anyone to get a parrot, and if they are obsessed with it, I strongly urge them to adopt from a shelter, better yet, to volunteer at a parrot rescue shelter to get a first-hand look and experience of what responsible parrot-keeping really involves, how severe behavioral problems in birds can be (and they are all capable of developing those), and ask themselves "Can I really do this? And for decades, possibly the rest of my life?" Anyway, thanks so much for your concern and support of responsible parrot-parenting. Keep up the good work. We order toys and things (under my husband's name). You are the best source for the latest innovations in helping parrots live sanely in captivity. I think I may end up having to consult a behaviorist and I will certainly look on your site if you have recommendations. I really like the woman on the free DVD we got with our last order a few months ago, very impressed to the degree of understanding of parrot psychology and needs and translating that to human terms so we can help our beautiful winged kids as much as possible. Again, thanks for the good work. Please keep me on your email lists. Best, Chrys Hello, I just wanted you to know that the cage I ordered yesterday arrived this morning, and it is great! I've been searching quite some time for a boarding cage for our brown headed parrot but didn't want to spend hundreds of dollars. He has to go stay with my mom in a couple of months while some remodeling gets done in our house, and his cage is way too big to transport. This cage will be perfect for him to stay in at her house, and now I can also take him with me when we go visit my sister in Tennessee!   The cage was a terrific price, too, for such a nice one! Anyway, thanks so much for your great service! Oh, and my budgies are going to love the little toys I ordered for them, too!   I wish you all a very happy holiday season and much continued success with your business in 2007! Nancy E   Hi, and Thank you very much!  My baby has such a wonderful time with the things we order from you.  (I just have never been able to set up and account and remember my password!  At Christmas, her birthday, and special occasions, we wrap her gifts and she loves to open them. For instance, at Christmas (her favorite time!) she comes down from her cage and gets her gift from Santa, takes it up on her "twirly" and opens them! The wrapping paper is fun, but SHE LOVES her "presents". So smart!) Thanks again and you ALL have a wonderful Holiday Season! You have a great site with great things! Mama,(Sharon) DaDa (Garry) and Baby Kally-4 years old. (hand fed Lesser Sulfur Crested Cockatoo--and the Smartest in the world :)   Hi, I have ordered many times from your site online. I just want to thank you for your  great service and large inventory of items.  Shipping time is always exceptional and I always check your site first when I'm looking for anything for my fids.  Happy holidays! A very loyal customer, Martha Subject: Hello from New Zealand Hello people at Windy City Parrot! Just thought I'd drop you a line to let you know that my order arrived safely. The parcel was intact & a bit earlier than expected. I am very pleased with all of the items. Thank you for making my first overseas internet shopping experience a good one. Bye for now, Leanne. PS - Just in case you're confused, my order was done via Amazon.   I just wanted to say, thanks for the great customer service!  I used your site to buy a bunch of toys and supplies for my baby Hahn’s Macaw, and I got great customer service from Catherine.  She was very patient with me as I returned and exchanged some stuff, as we figured out what size was really appropriate for my little guy.  Everything came promptly and in perfect condition, and my little guy loved it all.  I also had good help on the phone from a man who helped me figure out what type of toys to get as a gift for my boyfriend, who’s getting a blue and gold macaw soon.  I had such a good experience that I’ve recommended the site to my boyfriend and my parents, who are all going to be new bird owners soon, and got them gift certificates for Christmas!  Thanks Windy City! Monica "I received the wonderful "bird goodies" package today and I'm thrilled with ALL of it. The timing is real good on the little travel cages for emergency use as Ivan's coming soon...The fabric/pattern you chose for my  Sugar Glider's tent is perfect.  I love it & know he will! And, I thank you for the parrot magnet. You've been so very helpful in all of this with me and I thank you so very much. I will now go write a real good feedback...THANKS AGAIN FOR EVERYTHING!!"  - Kathy W.  I received my parakeet bulk toys last thursday, oct. 6 and everything was better than expected. I' am so happy to see my parakeet play with the toys. One bird has a tumor, she likes to throw  the rings out of a cup. Now i have a variety, she will not be bored. Plus I can keep track of her physical strength, observing daily. This is good exercise for her in  her condition. The order arrived quickly, and thank  you for the magnet. Great job -Miss P. Hello Folks at Windy City Parrot, My order arrived today. The shipping box was in good shape, and the inventory was complete. I'm very pleased with the products and the service. Thanks! Patricia G. Ph.D. Jerez MEXICO Just wanted to say thank you for the extremely prompt service. I am very pleased with the efficient ordering! I will definitely order from you again. Thanks, Stephanie Hi, my name is Jessica and I placed an order w/ you on the 23rd. Today is the 25th and my entire order was delivered this morning and I just wanted to say YOU GUYS ARE AWESOME!!!  I did not expect to get this stuff for another week - based on my previous on-line ordering experiences w/ other companies...   YOU GUYS ARE THE BEST!!!    I bought a pair of blue Quakers this weekend and they hopped right in the breeder cage I got from you (wonderful quality by the way) and now are snuggling in the nest-box that was part of my order I plan to order everything I need from you guys in the future based on my great first impression.   Sincerely Jessica Dear Catherine   Thank you for all your help and support with all my orders with Windy City Parrot. You have been amazing, I can honestly say you have provided the best customer services I have ever received.   I just received my first order five minutes ago and everything looks great! I am sure my little conure will have a lot of fun with all the toys.   You have got such great and unique products and a very wide variety as well. I have definitely become a very loyal customer of Windy City Parrot.   Thank you so much for everything.   Many thanks.   Kind regards,   Cringuta